Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your information.

Last updated: January 2025

GDPR Compliant

What Data We Collect

We collect only the data necessary to provide and improve our service. Below is a clear breakdown of what we actually store in our databases.

Account Information

Data you provide when creating and using your account

Email address, username, and (if you set one) a hashed password

Profile information (avatar, banner, referral/affiliate code)

Connected account details (Discord / Google profile info you choose to link)

Patreon membership data (Patreon ID, Patreon email, tier, pledge status, lifetime support totals, access & refresh tokens)

Credit balance and detailed credit history (purchases, usage, refunds, bonuses)

Security data (2FA secrets & backup codes, email verification codes, password reset tokens and their expiry times)

Account activity and preferences (account creation date, last login, total logins, last seen timestamp, theme preference)

AI Verb Data

Information about your AI characters and interactions

Verb ownership data (your user ID and email as the creator)

Identity details (verb name, description, vanity URL, avatar, banner, tags)

Character attributes (age, birthday day/month only, language)

Extended personality fields (core personality, backstory, beliefs/values, hobbies, likes, dislikes, system instructions)

Custom training examples, long‑term memories, and knowledge entries you save for each verb

Verb behaviour & safety settings (slang/profanity toggle, image generation, web search, model and generation parameters)

Discord bot integration data (bot token, client ID, username, avatar/banner, server count, AI channels, ignored users, status)

Usage metrics (total requests, image generation counts, recent request timestamps, creation and last activity timestamps)

Technical Data

Information about how you use our service

IP address and location

Browser and device information

Usage patterns and analytics

Error logs and performance data

Credit usage and billing data

Communication Data

Information from your interactions with us

In-app chat messages, group chats, and direct messages (content, attachments, mentions, reactions)

Conversation history for your verbs to maintain context across messages

Support tickets and messages you send us

Feedback, surveys, email communications, and Discord server interactions with our team

How We Use Your Data

We use your data responsibly to provide and improve our service

Service Provision

To provide, maintain, and improve our AI verb platform

AI Training

To improve verb responses (your messages are not used for AI model training)

User Experience

To personalize your experience and provide relevant features

Security

To protect against fraud, abuse, and security threats

Communication

To send important updates, support, and service notifications

Analytics

To understand usage patterns and improve our platform

Data Sharing & Third Parties

We do not sell your personal data. Here's when we may share information

When We Share Data

Limited circumstances where we may share your information

Service Providers

Discord, PayPal, Patreon, AI model providers (OpenAI, Anthropic, Google, Meta, etc.)

Legal Requirements

When required by law or to protect rights

Business Transfers

In case of merger, acquisition, or sale

With Consent

When you explicitly agree to share

What We Don't Share

Your personal data is never sold or shared inappropriately

No Data Sales

We never sell your personal information

No Marketing

We don't share data for marketing purposes

No Tracking

We don't track you across other websites

No Unauthorized Access

We protect your data from unauthorized access

Your Privacy Rights

You have control over your personal data and privacy

Access

View and download all data we have about you

Update

Correct or update your personal information

Delete

Delete your account and associated data at any time

Export

Download your data in a portable format

Restrict

Limit how we process your personal data

Object

Object to certain types of data processing

How to Delete Your Data

You can permanently delete your account and data yourself at any time

Delete your account in the app

Sign in to your Verba account
Go to Settings → Security
Scroll to the Delete Account section and click Delete My Account
Confirm the deletion — this action is permanent and cannot be undone

What is deleted from our databases

Your user account (email, username, profile, security settings, credits and Patreon link)
All verbs you own, including their personalities, training data, long‑term memories, and knowledge entries
Your Discord bot integrations (including stored bot tokens and configuration for those verbs)
Your direct messages and your messages in group chats (including attachments, mentions, and reactions)
Cached conversation history for your verbs used to maintain context
Your membership in groups; groups you own are either transferred to another member or deleted along with their messages
Locally stored avatars/banners you uploaded to our servers (where applicable)

In some cases we may retain minimal records required for legal, accounting, or fraud‑prevention purposes (for example, payment records), but these are limited and no longer used to provide services to your deleted account. If you cannot access your account but want your data removed, please contact support via the Contact page or Discord.

Data Security

How we protect your information

Technical Safeguards

End-to-end encryption for sensitive data
Secure data centers with 24/7 monitoring
Regular security audits and penetration testing
Multi-factor authentication for admin access
Account lockout protection against brute force

Organizational Measures

Employee training on data protection
Access controls and role-based permissions
Incident response procedures
Regular backup and disaster recovery
Privacy by design principles